Our Marcos run true to U.S. sizes and are crafted to a standard length. The length varies only slightly between sizes. If you fall in the middle, or if you prefer a wider fit, we suggest selecting one size up.
Our coats and jackets are made of material that is stretchy. They have a lot of give and offer both flexibility and comfort in fit. Note that the parkas, whose outer shells are made of cotton, have slightly less stretch relatively.
We currently offer only whole sizes. We have many sizes available for each style. To find the best fit for you, use the corresponding sizing chart found on the product page.
Our coats are constructed according to European size run. We’ve converted to the approximate American size for your convenience, however, we encourage you to take measurements to find the best fit.
Use the sizing chart (which gives you the bust, waist and hip measurement) for each product as a guide to ensure the best match for your beautiful body!
All Marco Polo NY coats are designed in New York, made from genuine trim, high-quality faux shearling and other materials outsourced from different parts of the world.
We choose the highest quality materials so our coats are made to last.
Our values are quality, style, and price, and we conduct our business this way so that our customers can get the best possible product for the absolute best price.
The quality of Marco Polo NY jackets is because of the handmade aspects and close attention to detail by our skilled tailors.
Every Marco Polo NY coat, jacket or parka is sent to you with a protective travel/storage case. We recommend hanging and steaming the coat upon delivery. Coats should also be periodically dry cleaned to ensure faux leather remains supple and trim maintains luster. For parkas, you should remove the detachable trim/inner lining before dry cleaning where.
We currently ship to all 50 states and can assist with shipping internationally in certain cases.
Will provide tracking number and shipping information once your order has been placed and is processed.
Shipping outside of the US will require additional fees that will be included in the final cost of your order. Reach out to us at firstname.lastname@example.org and we’ll be happy to assist with retrieving rates and answering further questions.
Yes, we offer expedited shipping for an additional fee. Reach out to email@example.com to let us know where we can ship your order, and we’ll be happy to provide rates and further information.
If your order is shipping to an incorrect address, please email firstname.lastname@example.org or call 917-690-9586 as soon as possible so we make the necessary changes. We try to process orders quickly so we’ll do everything we can to help!
We try our best to process and ship every order within one business day. We also do our best to let every customer know if their order will take longer than usual to fulfill. If you have questions about the status of your order, feel free to reach out to us at email@example.com or at 917-690-9586.
After ordering checkout, processing takes 1 to 2 business days. Then one of our carriers takes care of your package the rest of the way. You’ll get a shipment notification with a tracking number as soon as your package ships. For orders within the contiguous US, packages usually arrive in 1-3 business days after notification of shipment. Please allow for longer shipping periods if outside the continental US.
If you’re not completely satisfied with anything you order from us, you have up to 30 days after receiving your order to request a return. Any requests made after this period will not be granted. To qualify for a refund, coats must be unworn and returned in their original packaging. Please be advised that sale items are nonrefundable and qualify only for store credit. To initiate a return, email firstname.lastname@example.org with your order number and we can help facilitate a return or exchange. For more information or to see our return policy in full, head this way.
Yes! Our exchange policy is the same as our return policy above. Email email@example.com within 14 days of receipt of product. We will cover shipping costs both ways and help you get the perfect fit.
We're sorry you didn't love your Marco Polo NYs. Please reach out to firstname.lastname@example.org with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
No worries! Marco Polo NY orders don’t include return labels, but we can get you one. Just reach out to email@example.com with your order number and we’ll help you place your return or exchange.
Credit card refunds usually take 5-9 business days to appear on your statement. Thank you for your patience during this period and feel free to reach out to us at firstname.lastname@example.org or at 917-690-9586 for any questions or concerns you have in the meantime.
We very rarely offer discounts. A few times a year we do run a sitewide sale. Sign up to our email list to keep up to date with the latest deals and sales.
We work with a select number of trusted brand partners who are interested in long term partnership. Email us (email@example.com) to see if we are the right fit.