We currently ship to anywhere in the continental United States and can assist with shipping internationally in certain cases.
Shipping outside of the US will require additional fees that will be included in the final cost of your order. Reach out to us at email@example.com and we’ll be happy to assist with retrieving rates and answering further questions.
Yes, we offer expedited shipping for free! All shipping, including for exchanges or returns comes at no cost to you when you purchase a Marco.
If your order is shipping to an incorrect address, please email firstname.lastname@example.org or call 917-690-9586 as soon as possible so we can make the necessary changes. We try to process orders quickly so we’ll do everything we can to help!
We try our best to process and ship every order within one business day. If for any reason we anticipate your order will take longer than normal to fulfill, we will contact you. If you have questions about the status of your order, feel free to reach out to us at email@example.com or call us at 917-690-9586.
Orders are typically processed same-day, however, in some cases could take up to 2 business days to process.
After checkout, first you’ll receive an email/SMS notification confirming your order has been placed. Next comes a shipment notification containing a tracking number is sent as soon as your package ships. For orders shipping to within the US, packages are expected to arrive in 1-3 business days after tracking info becomes available. Please allow for longer shipping periods if outside the US.
If you’re not completely satisfied with your Marco, you have up to 30 days after receiving your order to request a return. After this period, returns will not be granted. To qualify for a refund, the product must be unworn and returned with its original packaging. To initiate a return, just email firstname.lastname@example.org with your order number and we can help facilitate a return or exchange. For more information or to see our return policy in full, head down this page.
Yes! Our exchange policy is the same as our return policy above. Email email@example.com within 14 days of receipt of product. We will cover shipping costs both ways and help you get the perfect fit.
We're sorry you didn't love your Marco. Please reach out to firstname.lastname@example.org with your order number and the product(s) you'd like to exchange or return, and we'll take care of the rest.
No worries! Marco Polo NY orders don’t include return labels, but we can get you one. Just reach out to email@example.com with your order number and we’ll help you place your return or exchange.
Credit card refunds usually take 5-9 business days to appear on your statement. Thank you for your patience during this period and feel free to reach out to us at firstname.lastname@example.org or at 917-690-9586 for any questions or concerns you have in the meantime.