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Privacy Policy

Marco Polo NY Inc. is committed to respecting the privacy rights of all visitors to our website. The following policy describes how Marco Polo NY interacts with the customer, collects, and protects the information it receives from visitors to the website.

When you purchase a product on the site, we need you to provide your name, email address, mailing address, telephone number and credit card information to complete the purchase. Visitors will likewise be given a choice when purchasing, as to whether they would like to partake in the weekly Marco Polo NY mailing list, or whether they would prefer to opt-out and not receive such mailings.

When you enter a contest or other promotional feature, Marco Polo NY Inc. may ask for the visitor’s information such as name, address, e-mail address and phone number so that they are able to better administer the contest and notify winners. We may also use the information we collect during the registration process to occasionally notify you about important functionality changes to the Web site, special offers, and new product information we think you’ll find valuable. If you would rather not receive this information, or would like to opt-out of any other information request or distribution, simply reply to any e-mail sent from Marco Polo NY Inc. to you and type UNSUBSCRIBE as the subject of your reply.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

We employ industry recognized security safeguards to protect the personal information that you have provided to us from loss, misuse and unauthorized alteration. Whenever you transmit sensitive information, such as a credit card number, we provide you access to a secure server that allows 128 bit encryption of your data. Your credit card number is never transmitted over the internet unsecured, therefore you don’t have to worry about it being seen by third parties while in mid-transit. Your information is only accessible by a limited number of employees who have special access rights to such encrypted systems.

To buy from the Marco Polo NY Inc. web site and to download pictures of our products, your Internet browser must be able to accept cookie files. These cookies are used to save the state of the shopping experience so that you can go away and come back with your shoes still in the checkout queue. These cookies are not linked to the personal information that you provide us elsewhere on the site nor will they be used for any other purpose. Please note that most browsers are defaulted to accept and maintain cookies.

Marco Polo NY Inc. does not sell, trade, or otherwise transfer outside the company personally identifiable information that visitors voluntarily provide. This information is used to better understand visitors’ use of Marco Polo NY website and to support related transactions made on the site.

However, Marco Polo NY Inc. may use e-mail addresses and other personally identifiable information to contact visitors who communicate with us. For example, we may direct email to visitors who provide us with their e-mail addresses for specific purposes such as receiving our e-mail newsletters, information, or answering any questions which they may have in regards to our products. However, if a visitor at any time chooses to no longer receive such information and opt-out from any future mailings, they should simply reply to any Marco Polo NY Inc. email sent to them and type UNSUBSCRIBE as the subject of their reply.

By using our website, you consent to the collection and use of this information as described above by Marco Polo NY Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we intend to disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Marco Polo NY Inc. welcomes your questions, comments, and concerns about privacy or any other questions you may have. Please send us any and all feedback pertaining to this, or any other issue.

Have another question

We'd love to help. We're available by phone
(917-690-9586), live chat and email (
Monday - Friday 9am - 6pm EST

Have another question

We'd love to help. We're available
by phone (917-690-9586), live chat and
email (
Monday - Friday 9am - 6pm EST